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FAQ

Our dedicated staff is always here to answer all of your questions. Here are some common answers to the questions we get most often. 

Does J. Turner Co. offer custom designs for furniture?

Yes! We can customize many of our pieces!


Does J. Turner Co.  have color swatches for custom furniture? Absolutely! We have over 200 options in fabrics and 70 leathers to choose from. We also have multiple rug swatches to view as well!


How can I track my online order?

While we do not offer online shopping at this time we plan to automatically email you with the details of your order and a tracking code.


Why is J. Turner Co. more expensive than other furniture stores? When average just isn’t enough! JTurner prides itself on our quality products, quality designers and quality delivery. Our $199 design service fee is also the most affordable in the industry!


What does the $199 design service fee include?

Our designers will come to your home, measure your space, take pictures and get a feel for your style, needs and wants. Your designer will create a design plan for you, create a quote for all items chosen and work within your budget or timeframe to the best of their abilities.


Can I track my local delivery or setup my own time?

You can call our warehouse team directly at 904-527-8359. Ask for the warehouse manager! We will also call you as soon as all of your items are here and ready for delivery.


Can I get my my order sent to the other J. Turner Co.  location for free?

All of our deliveries are sent from our Philips Highway location but we work between both stores regularly. Because the Sawgrass Village store is a boutique some larger items cannot be stored there but can be arranged for pick up on an agreed upon timeframe.


Can I design my own furniture?

We have many vendors that offer customizations on their pieces. From configurations, leg color, stitching, and fabric selections, ask us and we can tell you if it can be done!


Does J. Turner Co. take all major credit cards, cash and personal checks?

Yes! We accept Mastercard, Discover, Visa, American Express, cash, checks, and we also offer in-house financing.


Does J. Turner Co. accept other forms of digital payments for the online shopping?

While we do not offer online shopping at this time we plan to accept PayPal Express and Amazon Prime Express checkouts once we launch our online store.


What is the return policy or refund requirements for online and in-store purchases?

ALL custom orders are NOT returnable or refundable.  We do allow 24 hours to return accessories. We do not allow returns on Furniture & Lighting.


I am building a home and not able to have my pieces delivered right away. Is J Turner & Co able to hold my items?

Yes! Items must be picked up or delivered within 90 days of arrival or you may be subject to storage fees.



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