FAQ
Our dedicated staff is always here to answer all of your questions. Here are the answers to the questions we get most often.
Does J Turner Co. offer custom designs for furniture?
Yes! We can customize many of our pieces! Contact us and let us tell you more about everything from our affordable interior design options to our custom luxury design choices.
Does J Turner Co. have color swatches for custom furniture?
Absolutely! We have over 200 options in fabrics and 70 leathers to choose from. We have stain resistant couches and even liquid proof couches available. We offer multiple rug swatches to view as well! We also offer custom lighting and luxury home décor.
What type of furniture does J Turner specialize in?
While we offer everything from luxury decor to custom furniture design options, we adore teak furniture. A few of our options available in teak include:
- teak tables
- bleached teak
- stained teak
- teak art
- outdoor teak furniture
- shower teak furniture
- teak shower stools
- teak bowls
- teak vases
- teak flower pots
- teak accessories
- imported teak
- Indonesian teak
Does J Turner sell anything besides furniture?
Yes! We offer wall artwork, including teak wall art, stain resistant slipcovers, luxury pillows, home lighting and home lighting accessories, and many other luxury interior design options.
How can I track my online order?
Our online shopping options are limited but we automatically email you with the details of your order and a tracking code.
What areas do you frequently serve with your local delivery and design services in Florida?
- Ponte Vedra
- St. Johns County
- Nocatee
- Sawgrass
- Amelia Island
- Jacksonville Beach
- Neptune Beach
- San Marco
- Riverside
- Jacksonville Five Points
- Avondale
- Historic Springfield
- Ortega
- Fleming Island
Why is J. Turner Co. more expensive than other furniture stores?
When average just isn’t enough! J. Turner prides itself on our quality products, quality designers and quality delivery. Our $199 design service fee is also the most affordable in the industry!
What does the $199 design service fee include?
Our designers will come to your home, measure your space, take pictures and get a feel for your style, needs and wants. Your designer will create a design plan for you, create a quote for all items chosen, from wall art to luxury home lighting, and work within your budget or timeframe to the best of their abilities.
Can I track my local delivery or setup my own time?
You can call our warehouse team directly at 904-527-8359. Ask for the warehouse manager! We will also call you as soon as all of your items are here and ready for delivery.
Can I get my order sent to the other J Turner & Co. location for free?
All of our deliveries are sent from our Philips Highway location, but we work between both stores regularly. Because the Sawgrass Village store is a boutique, some larger items cannot be stored there but can be arranged for pick up on an agreed upon timeframe.
Can I design my own furniture?
We have many vendors that offer customizations on their pieces. From configurations, leg color, stitching, and fabric selections, ask us and we can tell you if the custom furniture design you’re dreaming of can be created just for you!
Does J Turner Co. take all major credit cards, cash and personal checks?
Yes! We accept Mastercard, Discover, Visa, American Express, cash, checks, and we also offer in-house financing.
Does J Turner Co. accept other forms of digital payments for the online shopping?
For our online shopping, at this time we accept PayPal Express and Amazon Prime Express checkouts.
What is the return policy or refund requirements for online and in-store purchases?
ALL custom orders are NOT returnable or refundable. We do allow 24 hours to return accessories. We do not allow returns on Furniture and Lighting.
I am building a home and not able to have my pieces delivered right away. Is J. Turner & Co able to hold my items?
Yes! Items must be picked up or delivered within 90 days of arrival, or you may be subject to storage fees.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.